Privacy Policy

Last updated: 25 February 2026

1. Introduction

Donkey SEO ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SEO content pipeline service. This policy complies with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.

2. Data Controller

Donkey SEO acts as the data controller for personal data collected through our website and service. For data processed on behalf of our customers (e.g. content generated for their websites), we act as a data processor.

3. Information We Collect

We may collect the following types of information:

• Account Information: Email address, name, and password when you register
• Usage Data: Information about how you use our Service, including pages visited, features used, and content generated
• Website Data: Information you provide about your website, brand, and SEO preferences to enable content generation
• Technical Data: IP address, browser type, device information, and cookies
• Payment Information: Billing details processed securely through our payment provider

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To provide and maintain our Service as per our agreement with you
• Consent: Where you have given explicit consent for specific processing activities
• Legitimate Interests: To improve our Service and ensure security
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Service
• Generate SEO content tailored to your brand and website
• Process transactions and send related information
• Send administrative information, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyse usage patterns to improve our Service
• Detect, prevent, and address technical issues and fraud

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymised.

7. Data Sharing and Transfers

We may share your information with:

• Service Providers: Third parties who assist in operating our Service (hosting, payment processing, AI providers)
• CMS Integrations: Content management systems you connect for article delivery, as authorised by you
• Legal Requirements: When required by law or to protect our rights

If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing of your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the email address below. We will respond to your request within 30 days.

9. Cookies

We use cookies and similar tracking technologies to enhance your experience. Essential cookies are necessary for the Service to function. Analytics cookies help us understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Supervisory Authority

If you are located in the European Economic Area and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at support@donkeyseo.com.